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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Peterson

September 16, 2025

5  out of  5
rating by William Peterson
"I stopped in with a question on my glass coverage to replace my broken windshield. Ashley had all the answers, set up a claim on the spot and even sched service with a State Farm service partner provider. This is such a a great office - always friendly and quick to help with whatever you may need."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ashley was able to assist you promptly and make the windshield replacement process easy and convenient. At Jake Tufts State Farm, we strive to provide friendly, efficient service to all our customers. Please don’t hesitate to reach out if you need anything else—we’re always here to help!"
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Dominique Olivas

September 16, 2025

5  out of  5
rating by Dominique Olivas
"They really take care of you and work with you during tough times. They make everything fast and simple which I appreciate. Couldn’t ask for better customer service than this location!"
We responded:
"Thank you for your wonderful feedback! We’re glad to hear that our team could support you during challenging times and make the process fast and simple. Providing exceptional customer service and great value is our top priority. We truly appreciate your trust in Jake Tufts State Farm for your auto insurance needs and look forward to continuing to serve you!"
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Lisa Eavou

September 13, 2025

5  out of  5
rating by Lisa Eavou
"Great customer service!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you found our prices reasonable and our customer service great. At Jake Tufts State Farm Insurance Agency, we’re committed to providing the best coverage and support for your property and vehicle insurance needs. If you ever have any questions or need assistance, don’t hesitate to reach out!"
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Pamela Rayburn

September 12, 2025

5  out of  5
rating by Pamela Rayburn
"Breanna and Jason were wonderful to work with. I got some great rates on my insurance."
We responded:
"Thank you for your wonderful feedback! We’re so glad Breanna and Jason were able to provide you with great rates and a positive experience. It’s our goal to make life insurance and renter’s insurance affordable and easy for you. Please feel free to contact us anytime if you need assistance or have questions!"
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Jeff Poll

September 11, 2025

5  out of  5
rating by Jeff Poll
"Liz was great! Extremely helpful, gave great details, and helped me save over 50% on my car insurance with better coverage AND that included adding a renters policy. Definitely recommend giving these folks an opportunity to save you money and/or improve your coverage."
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that Liz was able to help you save over 50% on your car insurance while improving your coverage and adding a renter's policy. Our team is dedicated to finding the best solutions for your insurance needs, and your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out!"
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Jan Velting

September 11, 2025

5  out of  5
rating by Jan Velting
"I had a great experience working with Jason at the Jake Tufts State Farm office in Hart MI. It was super easy to switch all my insurance needs over to this branch that is located very close to my home."
We responded:
"Thank you for sharing your positive experience! We're happy to hear that Jason made the process of switching your insurance easy and convenient. Being close to home and providing reasonable prices are important to us, and we’re glad we could meet your needs. If you ever need assistance in the future, we’re here to help!"
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Makayla Santos

September 10, 2025

5  out of  5
rating by Makayla Santos
"This office is very helpful and quick to answer any questions I may have! Ashley is very sweet and polite!"
We responded:
"Thank you for your kind words! We’re delighted to hear that Ashley and our team have been helpful and quick to assist with your health insurance, auto insurance, and renter’s insurance questions. Providing excellent service at a reasonable price is our priority, and we appreciate your trust in us. If you ever need anything, don’t hesitate to reach out!"
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Kathleen H

September 9, 2025

5  out of  5
rating by Kathleen H
"Excellent service, prompt and thorough."
We responded:
"Thank you for your wonderful feedback! We're glad to hear you experienced excellent, prompt, and thorough service with your life insurance, home insurance, and auto insurance. Providing reliable coverage at a reasonable price is our commitment, and we appreciate the opportunity to serve you. Please reach out anytime if you need assistance!"
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Sue Leduc

September 9, 2025

5  out of  5
rating by Sue Leduc
"Friendliest insurance office I’ve ever dealt with. Our policy requires a change twice a year and it never takes more than a minute on the phone for them to handle it. They even send you a happy birthday email. 😊"
We responded:
"Thank you so much for your kind words! We’re thrilled to be known as the friendliest insurance office you’ve worked with. Making policy changes quick and easy is our goal, especially when you have updates twice a year. And we’re glad our little birthday emails bring a smile! If you ever need anything else with your auto insurance, we’re just a call away."
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Sharon Logan

September 8, 2025

5  out of  5
rating by Sharon Logan
"Wish I could give them 100 stars!!! We had an extremely difficult auto insurance issue in Florida, and after struggling to get help from another State Farm office, we were referred to Jake Tufts Insurance in Hart. What a difference! From the very first call, the service was outstanding—friendly, patient, and thorough. I’ve called their office at least ten times, and each time I was greeted with a cheerful voice and a true “can-do” attitude. Both Melanie and Shelby worked with us on this situation, and Melanie in particular went above and beyond to bring everything to completion. Their professionalism, kindness, and persistence made a stressful situation so much easier to navigate. Thank you to the entire team at Jake Tufts Insurance—you’ve earned our trust, and we are truly grateful for your time, effort, and thoughtfulness."
We responded:
"Thank you so much for your incredible review! We’re truly honored by your kind words and are so glad that Melanie, Shelby, and the entire Jake Tufts State Farm team could provide the support and service you needed during a challenging situation. It means a lot to us to know we made the process easier and earned your trust. Please don’t hesitate to reach out if you ever need anything in the future, we’re always here to help with Michigan, Florida, Indiana, or Ohio auto insurance."
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Chris Ter Haar

September 8, 2025

5  out of  5
rating by Chris Ter Haar
"It very nice to have customer service in this agency. Thank you"
We responded:
"Thank you for your kind words! We’re glad to hear you had a positive experience with our customer service for your auto insurance needs. At Jake Tufts State Farm Insurance Agency, we’re always here to provide friendly and reliable support whenever you need us. We appreciate your trust and support!"
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Theresa Ortega

September 6, 2025

5  out of  5
rating by Theresa Ortega
"State farm office in Hart agent Ashley is always very helpful and willing to help whenever I have a question on my policies. Business with them has been wonderful"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ashley and the team at Jake Tufts State Farm Insurance Agency in Hart have been consistently helpful and responsive to your questions. Providing excellent service to our clients is our top priority, and your positive feedback means a lot to us. We look forward to continuing to assist you with all your insurance needs!"
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Linda Oomen

September 4, 2025

5  out of  5
rating by Linda Oomen
"Everyone is so helpful and nice. Great Team."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. At Jake Tufts State Farm Insurance, we strive to provide helpful and friendly service every step of the way. We appreciate your support!"
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Denise Dehn

August 29, 2025

5  out of  5
rating by Denise Dehn
"This State Farm office is very professional and Patrick helped me with a new policy for our cottage. It was a seamless process and very enjoyable. I recommend them highly."
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Patrick and our team made the process seamless and enjoyable for you. At Jake Tufts State Farm Insurance Agency, we’re committed to providing professional and personalized service to all our clients. If you ever need anything else, don’t hesitate to reach out!"
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Jen Smith

August 29, 2025

5  out of  5
rating by Jen Smith
"I was in an auto accident where somebody pulled off from a stop sign and I ended up T-boning them. State farm found me not at fault for the accident. from start to finish I have been taken care of. all of my medical expenses have been paid promptly. my vehicle was a total loss I was Offered fair compensation and compensated promptly. Everybody who I’ve dealt with through this stressful journey has been nothing but kind and compassionate. I highly recommend Jake From State farm in Hart, Michigan."
We responded:
"Thank you for sharing your experience and for your kind recommendation! We’re sorry to hear about the accident, but we’re glad that our team at Jake Tufts State Farm Insurance Agency could support you every step of the way. Providing prompt, fair, and compassionate service is our top priority, especially during challenging times. If you ever need assistance in the future, we’re here for you. Wishing you all the best on your road to recovery!"
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Danielle Secrest

August 29, 2025

5  out of  5
rating by Danielle Secrest
"They are very nice and understanding and helps alot"
We responded:
"Danielle, thank you for the review. We strive to provide great customer service and teach insurance in a way that makes sense for each person. "
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Gena Sayers

August 29, 2025

5  out of  5
rating by Gena Sayers
"Michigan insurance is notoriously not cheap but this office has been absolutely wonderful through the years. I recently let another company give me a quote and State Farm is still cheaper. Also, the office staff and agents here are top tier and I adore them!"
We responded:
"Gena, hopefully we have redeemed ourselves with your auto insurance and renters insurance?!"
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Mike Pearson

August 26, 2025

5  out of  5
rating by Mike Pearson
"Helps me with Insurance across the board auto, farm and historic and answer all of my questions, very much recommended."
We responded:
"Mike, thank you for the kind words. We are always here to help protect you with our farm insurance."
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Fred Lovingfoss

August 21, 2025

5  out of  5
rating by Fred Lovingfoss
"Shelby has done a great job don’t lose her as far as state farm they are taking advance of senior citizens and price gouging"
We responded:
"Thank you, Fred! We're so happy to hear that you had a great experience with our insurance services. If you ever need anything, we're here to help!"
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Michael Clements

August 20, 2025

5  out of  5
rating by Michael Clements
"Always helpful and make sure I always have enough coverage, having experienced a fire it's been really important."
We responded:
"Michael, thank you so much for your kind words! We're glad to hear that we've been able to assist you in ensuring you have the right home insurance coverage, especially after experiencing such a challenging event. Your peace of mind is our top priority, and we're here for you whenever you need us. If you have any questions or need further assistance, don’t hesitate to reach out! Stay safe! 🌟"
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Sandra Chance

August 20, 2025

5  out of  5
rating by Sandra Chance
"I am new to the area and needed help with my insurance needs. Josh was very helpful. We worked through what I needed and he got it all set up. They were very easy to work with and explained everything. I am excited to work with them in the future."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Jason was able to help you navigate your insurance needs and make the process easy to understand. We look forward to working with you for many years to come. Welcome to the area and to the Jake Tufts State Farm family!"
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Chad Moore

August 19, 2025

5  out of  5
rating by Chad Moore
"I’ve always had GREAT customer service through Jake Tufts State Farm! Shelby, Patrick and Melanie have been nothing short of amazing and always have the answers to my questions! Hoping to be with them for a long time coming!!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Shelby, Patrick, Melanie, and the entire Jake Tufts State Farm team have provided you with exceptional service. Your trust means a lot to us, and we look forward to supporting you for many years to come! If you ever have any questions or need assistance, we're always here to help."
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Denise Moul

August 19, 2025

5  out of  5
rating by Denise Moul
"Each staff member I have spoken to has been very helpful and supportive in guiding me to get the best coverage and best deals. They also guided me through a smooth transition between changes in my policy."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team at Jake Tufts State Farm was able to provide helpful and supportive guidance to find the best coverage and deals for you. Ensuring a smooth transition during policy changes is very important to us, and we're glad we could make that experience seamless. Please don’t hesitate to reach out if you need anything else—we’re always here to help!"
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Travis Forbear

August 13, 2025

5  out of  5
rating by Travis Forbear
"Always available for our needs. We've been happy with the service for many years."
We responded:
"Thank you so much for your kind words and for trusting Jake Tufts State Farm with your insurance needs over the years. We’re delighted to hear that our team has been consistently available and helpful. Your satisfaction means a lot to us, and we look forward to continuing to serve you for many years to come!"
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Taylormay Silverman

August 13, 2025

1  out of  5
rating by Taylormay Silverman
"I talked to Liz Cruz who completely lied to me about my premium price for auto insurance then informed me after my first payment that it would actually cost more because I didn’t want to put a Bluetooth tracking device on my car that was never mentioned when I purchased the plan. Luckily I still had my old plan in place so I’m just sticking with paying a little more with them. I would rather pay a little more and deal with people who are honest and professional. They refused to refund my first payment to my card and still haven’t sent me anything to sign to officially cancel the plan. Liz also lacks the ability to have a normal phone conversation and get things done in a timely manner. Each time I spoke to her she ended the conversation for seemingly no reason and told me she would call me back in an hour, then proceed to call me a day or two later. These people are not honest and I would go as far as to call them scammers. Dealing with them has been an absolute nightmare. I want my refund."
We responded:
"We are very sorry to hear about your experience and sincerely apologize for any confusion or frustration caused. At Jake Tufts State Farm, we strive to provide clear, honest communication and excellent service to all our clients. We take your concerns seriously and want to address them promptly. We regret that this was not your experience."