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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Misty Roach

June 19, 2025

5  out of  5
rating by Misty Roach
"Jason was very easy to talk to and answered my questions no problem. Great customer service"
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Michelle Schroeder

June 18, 2025

5  out of  5
rating by Michelle Schroeder
"Working with State Farm has been great. Everyone has been personable and easy to talk to."
We responded:
"Michelle, it has been a pleasure working with you as well!"
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Brittanny Simpson

June 18, 2025

5  out of  5
rating by Brittanny Simpson
"The staff is super helpful in explaining all the options that are available. I'm getting ready to add a brand new driver and they have given me all the possible discounts to keep her safe."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you in navigating your auto insurance options, especially as you prepare to add a new driver to your policy. Ensuring our clients feel informed and confident in their choices is our top priority."
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Brandy Carlin

June 17, 2025

5  out of  5
rating by Brandy Carlin
"Melanie was very helpful with my service needs & very quick! Thank you for your help!"
We responded:
"Brandy, thank you so much for your kind words! We’re thrilled to hear that Melanie provided you with quick and helpful service. At Jake Tufts State Farm Insurance Agency, we strive to make the insurance process as smooth as possible, especially when it comes to important coverage like auto insurance. If you have any further questions or need assistance with your auto insurance or any other services, please don't hesitate to reach out. We’re here to help"
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Amber Olson

June 17, 2025

5  out of  5
rating by Amber Olson
"Always ready to help when needed"
We responded:
"Thank you for your fantastic 5-star review! We are thrilled to hear that our team is always ready to assist you when you need it. Providing prompt and helpful service is our top priority, and it's great to know that we have met your expectations. We truly appreciate your support and look forward to continuing to be there for you whenever you need us."
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Raven Fulford

June 16, 2025

5  out of  5
rating by Raven Fulford
"Had a problem with paying my bill with a vanilla gift card. Shelby that works at the hart office was very patient with me the 3 times I called her, was able to call again today and finally get it through. A problem on my end. Definitely talk with her when you can. Super sweet and friendly."
We responded:
"Thank you for sharing your experience! We're so glad to hear that Shelby was able to assist you with your billing issue. Her patience and dedication to helping our customers are truly commendable, and we’re proud to have her on our team. It’s wonderful to know that you found her to be sweet and friendly—she truly embodies the values we strive for at Jake Tufts State Farm. If you have any further questions or need assistance in the future, please don’t hesitate to reach out!"
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Eric Drake

June 13, 2025

5  out of  5
rating by Eric Drake
"They are always very helpful. I moved to another part of the state and insist on staying with this office."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you find our team helpful and that you’ve chosen to stay with us even after your move. Your loyalty means a lot to us, and we’re committed to providing you with the same great service no matter where you are in the great state of Michigan."
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Sabrina Moreno

June 12, 2025

5  out of  5
rating by Sabrina Moreno
"Highly recommend, office is always friendly and very helpful."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team at Jake Tufts State Farm Insurance Agency. Providing friendly and helpful service is our top priority, and we're glad it shows. If you ever need assistance with your auto insurance or have any questions about your coverage, don’t hesitate to reach out. We're here to help!"
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Amanda De Los Santos

June 12, 2025

5  out of  5
rating by Amanda De Los Santos
"The local office has been great at helping during claims and policy updates."
We responded:
"Thank you for taking the time to share your experience! We're delighted to hear that our local office has been able to assist you with your claims and policy updates. Our team is dedicated to making the insurance process as smooth as possible, whether it's for auto insurance or any other coverage you may need. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here for you!"
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Peg

June 12, 2025

4  out of  5
rating by Peg
"I have only been with State Farm a short time but a wonderful group to help you out with your insurance. They are very professional, kind and have the answers for your needs. Recommend them!!"
We responded:
"Thank you for your wonderful review! We’re so glad to hear that you’ve had a positive experience with our team at State Farm, even in such a short time. Our goal is to provide professional and friendly service while ensuring you have the right answers for your insurance needs, including auto insurance. We truly appreciate your recommendation, and if you need any further assistance or have questions, feel free to reach out anytime."
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robert adams

June 11, 2025

5  out of  5
rating by robert adams
"Always a pleasure interacting with the Super Personnel at Jake Tufts State Farm office in Hart MI. Everyone there is always very friendly and supportive with any questions or concerns. I rate them as a 10!!!! Five Star. Thanks for all of your Up Front and Sincere Attention. Robert W Adams"
We responded:
"Bob, thank you so much for the review. You are our ideal customer and we look forward to many years working together!"
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Kristi Sadler

June 4, 2025

4  out of  5
rating by Kristi Sadler
"Very friendly and helpful staff"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our staff friendly and helpful. At Jake Tufts State Farm Insurance Agency, we strive to provide exceptional service to all our clients, and it's wonderful to know that we succeeded with you."
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Steve Langlois

June 4, 2025

5  out of  5
rating by Steve Langlois
"Great people..very professional"
We responded:
"Steve, thank you for taking the time to leave us such a positive review! We're delighted to hear that you found our team to be great and professional. At Jake Tufts State Farm Insurance Agency, we pride ourselves on delivering top-notch service to all our clients."
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Marva Wilson

June 3, 2025

5  out of  5
rating by Marva Wilson
"Awesome help and helpfull 1 to 10 a 10"
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that you found our team at Jake Tufts State Farm Insurance Agency to be helpful. Your satisfaction is our top priority, and it’s wonderful to know that we were able to assist you effectively. If you ever have any questions about your auto insurance or need assistance with anything else, please don’t hesitate to reach out. We’re here to help and ensure you have the coverage you need."
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smhagel

May 30, 2025

5  out of  5
rating by smhagel
"Customer service is excellent! Very responsive to all my needs."
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our customer service to be excellent and responsive to your needs. At Jake Tufts State Farm Insurance Agency, we strive to provide top-notch support for all our clients, especially when it comes to your auto insurance and other coverage needs."
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Felix Salazar

May 29, 2025

5  out of  5
rating by Felix Salazar
"I always feel protected having State farm by my side"
We responded:
"Felix, thank you for your kind words! We're so glad to hear that you feel protected with State Farm by your side. At Jake Tufts State Farm Insurance Agency, our mission is to provide you with the peace of mind you deserve, whether it’s through auto insurance or any other coverage you may need. If you ever have questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way!"
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Alexander Sandel

May 28, 2025

5  out of  5
rating by Alexander Sandel
"Very helpful. Great customer service."
We responded:
"Alexander, thank you for your wonderful feedback! We're delighted to hear that you found our customer service to be very helpful. At Jake Tufts State Farm, we strive to provide our clients with the support they need, especially when it comes to their auto insurance and other services."
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Aldiel Acosta Blanco

May 28, 2025

5  out of  5
rating by Aldiel Acosta Blanco
"Muy buen servicio"
We responded:
"Muchas gracias por tu comentario positivo. Nos alegra saber que has tenido una buena experiencia con nuestro servicio. En Jake Tufts State Farm, nos esforzamos por brindar la mejor atención a nuestros clientes. Si necesitas ayuda con tu póliza de seguro de auto o cualquier otra consulta, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Candyce Kettler

May 28, 2025

5  out of  5
rating by Candyce Kettler
"Finding good insurance at a decent cost nowadays is hard but since I switched to State Farm I have so much coverage between auto, home and life and all within a very reasonable price , I couldn't be happier with my decision to switch! The State Farm crew has helped me out tremendously and I'm thankful they got my family's back!"
We responded:
"We're so glad to hear that you found the insurance coverage you needed at a reasonable price after switching to Jake Tufts State Farm Agency in Hart, MI. It’s our mission to provide our clients with the best possible customer service and support, and we’re delighted that our team has been able to assist you and your family. Your satisfaction means the world to us, and we’re grateful to have you as part of our Jake Tufts State Farm family."
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Arabella

May 28, 2025

5  out of  5
rating by Arabella
"I love being a customer with State Farm they always help out when needed and been going here for a few years now"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve been enjoying your experience with Jake Tufts State Farm. It’s our goal to provide exceptional service and support, especially when it comes to your auto insurance needs. We appreciate your loyalty over the years and are always here to help you with anything you need."
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Cat Bur

May 27, 2025

5  out of  5
rating by Cat Bur
"Today I interacted with Ashley and she was extremely helpful and answered all my questions. She also was very prompt in sending the requested documents electronically to me."
We responded:
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Ashley provided you with such helpful and prompt service. At Jake Tufts State Farm, we strive to ensure our clients receive the best support possible, and it’s great to know that Ashley met your expectations."
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Brandy Johnson

May 21, 2025

5  out of  5
rating by Brandy Johnson
"Shelby was very well of explaining stuff to me today she did a wonderful job"
We responded:
"Brandy, thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that Shelby was able to provide you with excellent service and explain things to you in a clear and effective manner. We'll be sure to pass along your kind words to Shelby and recognize her for the wonderful job she did. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!"
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Kindra Joy

May 20, 2025

4  out of  5
rating by Kindra Joy
"Friendly, relatively easy to make changes to my policy, but only during workweek hours. Somewhat pushy."
We responded:
"Thank you for sharing your experience with us! We’re glad to hear that you found our team friendly and that making changes to your policy was relatively easy. Your feedback is invaluable, and we appreciate your honesty regarding the availability during workweek hours. We strive to provide excellent service while respecting your needs and preferences, so we will take your comments into consideration. If you have any specific suggestions or if there’s anything we can do to make your experience even better, please let us know"
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Alma Cervantes

May 20, 2025

5  out of  5
rating by Alma Cervantes
"Great friendly service!"
We responded:
"Alma, thank you for your fantastic feedback! We’re delighted to hear that you received great friendly service, especially regarding your auto insurance needs. Our team is committed to providing the best support possible, and it’s wonderful to know that we were able to assist you effectively."
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Amy Grondsma

May 19, 2025

5  out of  5
rating by Amy Grondsma
"We have been with State Farm for nearly 20 years, and with Jake since he took over. Every time we have a need to call or stop in, we are greeted by name and treated like valued customers. Jake sits down with us whenever it is needed to go over our policies. The office staff is always friendly and even calls to wish a Happy Birthday! Dealing with insurance is never fun but this office does its best to keep the small town feel. We highly recommend this office and staff."
We responded:
"We have been with State Farm for nearly 20 years, and with Jake since he took over. Every time we have a need to call or stop in, we are greeted by name and treated like valued customers. Jake sits down with us whenever it is needed to go over our policies. The office staff is always friendly and even calls to wish a Happy Birthday! Dealing with insurance is never fun but this office does its best to keep the small town feel. We highly recommend this office and staff."