State Farm® Insurance Agent Jake Tufts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sophia Schotts
August 8, 2025
5
out of
5
rating by Sophia Schotts
"Shelby was very helpful with walking me through the setup process on my device and helped answer any questions I had. Great experience!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Shelby provided helpful and attentive support during your setup process. We appreciate your feedback and look forward to serving you again at Jake Tufts State Farm Insurance Agency!"
Susan Roxbury
July 31, 2025
5
out of
5
rating by Susan Roxbury
"We interacted with Pat at State Farm. We r very happy with the personal attention and service he gave us."
We responded:
"Thank you for sharing your experience! We're glad to hear that Pat provided you with the personal attention and excellent service you deserve. At Jake Tufts State Farm Insurance Agency, we're dedicated to making sure every customer feels valued and supported. We appreciate your trust in us!"
Amy Colosky
July 31, 2025
5
out of
5
rating by Amy Colosky
"Always very polite and willing to help."
We responded:
"Thank you for your kind feedback! We’re proud to have a team that’s always polite and ready to assist. At Jake Tufts State Farm Insurance Agency, your satisfaction is our top priority. We're here whenever you need us!"
Monica Dumonte
July 30, 2025
5
out of
5
rating by Monica Dumonte
"Great people! Always there to help with anything. State Farm is my good neighbor!! 😉"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you feel supported and valued by our team. At Jake Tufts State Farm Insurance Agency, being your good neighbor is what we strive for every day. If you ever need anything, we're always here to help! 😊"
Jesse Campbell
July 24, 2025
5
out of
5
rating by Jesse Campbell
"Always helpful everytime i need something. Even called on my birthday to say happy birthday, Extremely satisfied everytime. 10/10"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jake Tufts State Farm Insurance Agency has been consistently helpful and that our team made your birthday special. Your satisfaction means the world to us, and we look forward to continuing to provide you with excellent service. 10/10 – we appreciate you!"
Penny Morningstar
July 22, 2025
5
out of
5
rating by Penny Morningstar
"Great people. They really care about their customers. They set up my insurance so I don't need to worry about what is happening. Good feeling. Thank you Shelby. You were extremely helpful."
We responded:
"Thank you."
Fred Lovingfoss
July 21, 2025
5
out of
5
rating by Fred Lovingfoss
"Great"
We responded:
"Thank you, Fred! We're so happy to hear that you had a great experience with our insurance services. If you ever need anything, we're here to help!"
Kaylee Brueck
July 18, 2025
5
out of
5
rating by Kaylee Brueck
"Personally worked with Jason and Ashley to write my policies. Had some billing issues along the way and Ashley got it solved quickly! Staff was very friendly and welcoming. Overall a great experience."
We responded:
"Thank you for sharing your experience! We're glad Jason and Ashley were able to assist you with your policies and quickly resolve the billing issues. It's wonderful to hear that our staff made you feel welcomed and supported. We appreciate your kind words and look forward to continuing to provide you with great service!"
lina akey
July 16, 2025
5
out of
5
rating by lina akey
"I am happy we switched to the Hart office. everyone is attentive and helpful. We have had a couple things happen and the office is quick to get us the help we need."
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with the Hart office has been attentive, helpful, and responsive when you needed assistance. It’s our priority to provide prompt and caring support to all our customers, and we’re grateful to have you with us. If you ever need anything, don’t hesitate to reach out!"
Scott Carroll Jr
July 16, 2025
5
out of
5
rating by Scott Carroll Jr
"By far the best experience I've ever had with any consumer, customer service representative or any business whether utility company cell phone internet or insurance home and auto; being a long time customer of my previous insurance company which granted me privileges perks and benefits that were generated over the years I was granted with day one with State Farm and not only was I granted these which I say privileges and benefits meaning a national coverage for all 50 states with my one policy and support Network Tech team that goes above and beyond any competitor, I know this because I did my research and when it comes to services or a service department offering services as maybe my vocabulary suggests I know what's good and I know what's the best and what I was just granted I'm beyond pleased with I can't believe my rates compared to where I was for the years I was there and they just smoked it I mean almost $1,000 a year smoked it that's the only way you can describe that change that's suggesting I make $1,000 more a year you can't get that with any raise so this means a lot to me and to have this support from a team that surpasses anything I've ever experienced in the past with three of their top competitors and to me that says a lot my agent for this experience that kicked it all off was hands down like a blessing in disguise every concern every question was answered as if I got to choose the answer and in a perfect world what I would want it to be I'm beyond impressed and it takes a lot because of my experience with customer representatives customer service and support and Tech teams as I used to be one of them and launched a services program for a very big retailer years ago and I'll give them a quick shout out and that is to the service technicians out there of Geek Squad, I was a auto tech gee⁶k we had our computer geeks and home theater geeks all service technicians for all of our equipment that was professionally installed we launched in 2006 from Best Buy this was my fourth year with the company prior to this we were sent on different trainings and seminars with big retailers and consumers like Pioneer, Sony Rockford Fosgate Harmon Krdon Kenwood and many more we were trained and became sales technician animals making sure that every customer had the best experience and had the latest and greatest equipment if that's what they were there for and we would find us out with us some lifestyle questions but always a non-commission statement because we weren't there for commission we were there to make sure they had the best experience and our service tech teams were unstoppable to the competition I voiced this not to gain any recognition of anything of my past or what I'd have done but the knowledge and experience that I've had over the years so that you know by just my vocabulary where the State Farm rates in my book to something worldwide that I was once a part of that I can relate the two in comparison with the experience I just had absolutely phenomenal absolutely phenomenal I am extremely happy impressed and satisfied and I was so cautious of this change and something kept telling me to do it and I am ecstatic with what I just found out in the last 45 minutes interaction from start to finish an absolutely nailed it she nailed it in such an efficient and timely manner but so thorough MVP of the month and award goes to Brianna from State Farm LOL excellent job absolutely excellent thank you and thank you State Farm for everything included in your policy and the extras that are offered and available finally such a relief such an absolute relief 100% satisfied customer and no it's your turn believe every word I said cuz it is the truth and thank you for taking the time to read this and now it's time to go for a ride, God bless, drive safe & look twice."
We responded:
"Thank you so much for your incredibly detailed and heartfelt review! We are beyond thrilled to hear about your outstanding experience with Jake Tufts State Farm Insurance Agency and especially Breanna’s exceptional service. It means the world to us that you feel valued, supported, and confident with your coverage—and that we could save you so much on your rates while providing the nationwide protection and benefits you deserve. Your background and insights make your praise even more meaningful, and we’re honored to have earned your trust. We look forward to continuing to serve you and making every interaction just as phenomenal. Thank you again for choosing State Farm—drive safe and enjoy the ride!"
Alex Mcdaddy
July 14, 2025
5
out of
5
rating by Alex Mcdaddy
"I called to verify that my card information was correct... in which it was but Shelby did an amazing job to help me verify all the details. Great customer service and will continue with this service for a while."
We responded:
"Thank you for your kind words! We're delighted to hear that Shelby provided you with excellent service and helped verify your card information smoothly. Your satisfaction means a lot to us, and we look forward to continuing to serve you for years to come. Thanks again for choosing Jake Tufts State Farm Insurance Agency!"
josh mcgahan
July 14, 2025
5
out of
5
rating by josh mcgahan
"The staff was very helpful and fast at making the changes to my account.."
We responded:
"Josh, thank you so much for taking the time to leave us a wonderful 5-star review! We truly appreciate your kind words about our staff. It's fantastic to hear that they have consistently provided you with helpful and polite service. Our team strives to ensure that every interaction is pleasant and efficient for our valued customers like you. We are grateful for your support and look forward to continuing to provide you with exceptional service in the future."
Jon Anderson
July 11, 2025
5
out of
5
rating by Jon Anderson
"Patient and informative customer service. Very detailed answers to coverage questions. ."
We responded:
"Jon, thank you so much for your kind words! We're thrilled to hear that you found our customer service patient and informative, and that we were able to provide detailed answers to your coverage questions. At Jake Tufts State Farm Insurance Agency, we’re committed to making sure you feel confident and well-informed every step of the way. If you ever need anything else, don’t hesitate to reach out"
Angela Mull
July 7, 2025
5
out of
5
rating by Angela Mull
"Great customer service at your Hart office. They were very helpful."
We responded:
"Thank you so much for your kind feedback! We're glad to hear that our Hart office provided you with great customer service. We're always here to help whenever you need us!"
Michael Wise
July 3, 2025
5
out of
5
rating by Michael Wise
"Great communication & service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience with our communication and service. If you ever need anything else, we're here to help!"
Jerry Salazar
July 3, 2025
5
out of
5
rating by Jerry Salazar
"Always respectful. Very informative and pleasure to talk to ."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and friendly. At Jake Tufts State Farm Insurance Agency, we strive to provide the best auto insurance experience possible for our clients. If you have any further questions or need assistance, please don't hesitate to reach out. "
T P
July 1, 2025
5
out of
5
rating by T P
"Very nice people. Got my changes done quick. They are just awesome"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience and that we could get your changes done quickly. We appreciate your support and look forward to helping you again!"
Aaron Boardwell
June 28, 2025
5
out of
5
rating by Aaron Boardwell
"I have nothing but good things to say about Jake Tufts- state farm insurance agent. They have helped me out every time I asked. No questions asked. What a difference from the big conglomerate that I used to use. Way to go."
We responded:
"Thank you so much for taking the time to leave such a positive review about Jake Tufts State Farm Insurance Agency! We're thrilled to hear that the team and Jake has consistently provided you with exceptional assistance whenever you needed it, without any hesitation."
jeremy binns
June 27, 2025
5
out of
5
rating by jeremy binns
"Very professional. Called me in for a meeting just to check over my policies, explained everything to me in detail and answered all my questions."
We responded:
"Thank you so much for your kind words! We're glad to hear that Jake and our team were able to provide you with a thorough review of your policies and clear answers to your questions. At Jake Tufts State Farm Insurance Agency, we’re committed to helping our clients find the best coverage—whether it's auto insurance or other policies—to meet their needs. Please don’t hesitate to reach out if you ever need assistance in the future!"
Alexis Anzaldua
June 27, 2025
5
out of
5
rating by Alexis Anzaldua
"I was currently looking for a new insurance company and they had the best rates. I talked to Jason and he did an amazing job and got everything done for me really fast and smooth and easy. He answered all my questions and made sure I was getting the best rate possible. They make my life extremely easy and they are always helpful"
We responded:
"Alexis, thank you for taking the time to leave a 5-star review and sharing your positive experience with our company. We are thrilled to hear that you found our rates to be the best for your needs. We're also pleased to hear that Jason provided you with exceptional service. Our team takes pride in ensuring a smooth and efficient process for our customers, and it's wonderful to know that Jason was able to address all your questions and help secure the best rate possible for you. Please call us if you need anything."
Peggy Miller
June 27, 2025
5
out of
5
rating by Peggy Miller
"Brianna was SO helpful, kind and knowledgeable. Answered my questions, and helped me make the transfer of insurance. I am a senior citizen and the help was appreciated. Melanie called today and welcomed me and offered any help I will need. Plus premiums were $75 per month less than I was paying. Very pleased."
We responded:
"Thank you so much for taking the time to leave this fantastic review, and for choosing Jake Tufts State Farm Agency as your insurance experts! We're thrilled to hear that Breanna provided you with exceptional service, showing kindness, knowledge, and assisting you with your insurance transfer. We understand how important it is to have someone who can answer your questions and guide you through the process. We're also delighted to hear that Melanie reached out to welcome you and offer ongoing support. Our team is committed to providing outstanding customer service and ensuring that our clients feel valued and supported at all times. Moreover, we're thrilled that we were able to save you $75 per month on your insurance premiums. We constantly strive to offer competitive rates without compromising on the quality of coverage."
Daniel Beggs
June 26, 2025
5
out of
5
rating by Daniel Beggs
"Very nice and extremely helpful"
We responded:
"Thank you for your kind feedback! We’re delighted to hear that you found our team nice and extremely helpful. Providing excellent service and support—whether it’s for auto insurance or any other coverage—is our top priority. Please feel free to reach out anytime if you need assistance!"
JoAnn Zoulek
June 26, 2025
5
out of
5
rating by JoAnn Zoulek
"Shelby was great and talked us through everything!!!"
We responded:
"Thank you for your wonderful feedback! We’re glad Shelby was able to guide you through everything and make the process smooth and clear. If you have any more questions or need assistance with your auto insurance or other policies, don’t hesitate to reach out. We’re here to help!"
Jeff Hinton
June 25, 2025
5
out of
5
rating by Jeff Hinton
"My experience with state farm thus far has been excellent! They gave me a very good rate my automobile insurance. The agent Brianna was patient and very helpful."
We responded:
"Thank you for sharing your excellent experience with us! We’re thrilled to hear that Breanna provided patient and helpful service and that you received a great rate on your automobile insurance. At State Farm, we’re committed to delivering personalized support and value to all our clients. Please don’t hesitate to reach out if you need anything else!"
Kelli deBlois
June 24, 2025
5
out of
5
rating by Kelli deBlois
"The team was very helpful, especially Patrick. He stayed on the phone with me for a long time making sure I could access and sign my documents to get everything taken care of. The team has reached out to me to welcome me and made me feel at home. Very excited to have a new agency and team to help! Thanks!"
We responded:
"Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that Patrick and the team were able to assist you effectively and make you feel at home. We pride ourselves on providing exceptional service, and it’s wonderful to know that we met your expectations."